FREQUENTLY ASKED QUESTIONS
ABOUT 999TEE
999TEE is a streetwear and lifestyle clothing brand offering premium oversized t-shirts, embroidered caps, and more. We blend comfort, quality, and bold design for modern style-driven individuals.
Yes! We are committed to ethical manufacturing practices, ensuring that our products are made responsibly while prioritising both environmental sustainability and worker welfare.
PRODUCTS AND SIZING
Our core collections include:
• Oversized Graphic & Embroidered T-Shirts (Unisex)
• Regular Fit T-Shirts (Men & Women)
• Dad Caps, Trucker Caps & Embroidered Headwear
Most of our fabrics are pre-shrunk. To maintain fit and quality, please follow the wash-care instructions provided on the product and in our Care Guide.
Oversized fits are unisex, while some regular fit t-shirts are tailored separately for men and women. Product descriptions clearly mention the fit.
ORDERS AND SHIPPING
1. Browse the collection and add products to your cart.
2. Proceed to checkout and fill in your shipping details.
3. Select a payment method and confirm your order.
We accept multiple secure payment options, including:
1. Credit/Debit Cards (Visa, RuPay, MasterCard)
2. UPI (Google Pay, PhonePe, BHIM & more)
3. Net Banking
4. Cash on Delivery (COD/Partial COD in select PIN codes; not available for custom & international orders)
Yes. We offer Free Worldwide Shipping. Delivery usually takes 7–15 business days depending on location. Customs duties/taxes (if applicable) must be paid by the customer
• India: 5-7 business days after dispatch.
• International: 7-15 business days after dispatch.
Note: Delivery timelines are estimates and may vary due to courier delays or location.
Tracking details are sent via email/WhatsApp once dispatched.
• For BlueDart orders: Track Here using your Waybill No.
• For India Post: Track Here using your Consignment No.
RETURNS, REFUNDS AND EXCHANGES
We offer a 7-day return window for prepaid and partial COD orders. Items must be unused,
unwashed, in original condition, with tags and packaging intact
• Partial COD: The ₹150 convenience fee charged at checkout is non-refundable. Refunds are issued to your
bank/UPI after deducting the reverse pickup fee (₹150 per request).
• Sale/discounted items, custom products, and freebies are not eligible for return/refund.
Email us at support@999tee.com or via WhatsApp. We’ll guide you through reverse pickup (₹150 fee) or self-shipping.
• Refunds are initiated weekly (every Wednesday) for approved returns.
• Once processed, Razorpay takes 3–5 working days, and your bank may take 5–7 more.
• You’ll be notified by email once your refund is initiated.
Yes, one-time size exchange within 7 days (not applicable to caps). If size is unavailable, we’ll process a refund as per policy.
If an item fails quality checks (used, washed, or missing tags), we’ll notify you with the reason. You can request reshipping within 7 days (charges apply). Once rejected, no further returns/exchanges are accepted for that item.
No, custom and international orders are final sale.
CANCELLATIONS
Yes, if requested within 24 hours of purchase or before dispatch (whichever is earlier). Once
packed/shipped, cancellations are not possible.
Custom orders cannot be cancelled.
DISCOUNTS AND PROMOTIONS
Yes. Subscribe to our newsletter and follow us on social media for exclusive drops and offers.
No. Only one discount code can be applied per order unless stated otherwise.
SUPPORT
We’re here to help
📩 EMAIL: SUPPORT@999TEE.COM
📲 WHATSAPP:
CLICK HERE
for Quick Assistance