FREQUENTLY ASKED QUESTIONS

ABOUT 999TEE

What is 999Tee?

999TEE is a streetwear and lifestyle clothing brand offering premium oversized t-shirts, embroidered caps, and more. We blend comfort, quality, and bold design for modern style-driven individuals.

ARE YOUR PRODUCTS ETHICALLY MADE?

Yes! We are committed to ethical manufacturing practices, ensuring that our products are made responsibly while prioritising both environmental sustainability and worker welfare.

PRODUCTS AND SIZING

WHAT TYPES OF CLOTHING DO YOU OFFER?

Our core collections include:

• Oversized Graphic & Embroidered T-Shirts (Unisex)
• Regular Fit T-Shirts (Men & Women)
• Dad Caps, Trucker Caps & Embroidered Headwear

HOW DO I FIND THE RIGHT SIZE?

Each product page includes a detailed Size Chart. Still unsure? Reach us on Whatsapp or email for guidance.

Will my t-shirt shrink after washing?

Most of our fabrics are pre-shrunk. To maintain fit and quality, please follow the wash-care instructions provided on the product and in our Care Guide.

Are your t-shirts unisex?

Oversized fits are unisex, while some regular fit t-shirts are tailored separately for men and women. Product descriptions clearly mention the fit.

ORDERS AND SHIPPING

HOW CAN I PLACE AN ORDER?

1. Browse the collection and add products to your cart.
2. Proceed to checkout and fill in your shipping details.
3. Select a payment method and confirm your order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept multiple secure payment options, including:

1. Credit/Debit Cards (Visa, RuPay, MasterCard)
2. UPI (Google Pay, PhonePe, BHIM & more)
3. Net Banking
4. Cash on Delivery (COD/Partial COD in select PIN codes; not available for custom & international orders)

Do you ship internationally?

Yes. We offer Free Worldwide Shipping. Delivery usually takes 7–15 business days depending on location. Customs duties/taxes (if applicable) must be paid by the customer

How long will delivery take??

• India: 5-7 business days after dispatch.
• International: 7-15 business days after dispatch.
Note: Delivery timelines are estimates and may vary due to courier delays or location.

HOW CAN I TRACK MY ORDER?

Tracking details are sent via email/WhatsApp once dispatched.
• For BlueDart orders: Track Here using your Waybill No.
• For India Post: Track Here using your Consignment No.

RETURNS, REFUNDS AND EXCHANGES

WHAT IS YOUR RETURN POLICY?

We offer a 7-day return window for prepaid and partial COD orders. Items must be unused, unwashed, in original condition, with tags and packaging intact
• Partial COD: The ₹150 convenience fee charged at checkout is non-refundable. Refunds are issued to your bank/UPI after deducting the reverse pickup fee (₹150 per request).
• Sale/discounted items, custom products, and freebies are not eligible for return/refund.

How do I request a return?

Email us at support@999tee.com or via WhatsApp. We’ll guide you through reverse pickup (₹150 fee) or self-shipping.

How long does a refund take?

• Refunds are initiated weekly (every Wednesday) for approved returns.
• Once processed, Razorpay takes 3–5 working days, and your bank may take 5–7 more.
• You’ll be notified by email once your refund is initiated.

CAN I EXCHANGE A PRODUCT?

Yes, one-time size exchange within 7 days (not applicable to caps). If size is unavailable, we’ll process a refund as per policy.

What happens if my return is rejected?

If an item fails quality checks (used, washed, or missing tags), we’ll notify you with the reason. You can request reshipping within 7 days (charges apply). Once rejected, no further returns/exchanges are accepted for that item.

Can I return/exchange custom or international orders?

No, custom and international orders are final sale.

CANCELLATIONS

CAN I CANCEL MY ORDER?

Yes, if requested within 24 hours of purchase or before dispatch (whichever is earlier). Once packed/shipped, cancellations are not possible.
Custom orders cannot be cancelled.

DISCOUNTS AND PROMOTIONS

Do you offer discounts?

Yes. Subscribe to our newsletter and follow us on social media for exclusive drops and offers.

Can I use multiple discount codes?

No. Only one discount code can be applied per order unless stated otherwise.

SUPPORT

HOW CAN I CONTACT 999TEE?

We’re here to help
📩 EMAIL: SUPPORT@999TEE.COM
📲 WHATSAPP: CLICK HERE for Quick Assistance