Return, Refund & Exchange Policy

Thank you for shopping with 999TEE! We value your trust and strive to provide a smooth shopping experience. Please review our policy before making a purchase.

Product Disclaimer

We ensure accurate product images, but actual colours may vary slightly due to screen differences, lighting conditions, and post-production edits.

Returns & Refunds

Return Eligibility (Prepaid Orders Only)

We offer a hassle-free 7-day return policy for prepaid orders. If you're not fully satisfied, we're here to help!

To be eligible for a return, the product must be:

• The product must be unworn, unwashed, and in original condition.
• All original tags and packaging must be intact.
• Product must not be custom or final sale.

Important:

Cash on Delivery (COD) / Partial COD orders: These are not eligible for returns, exchanges, or refunds. Please opt for prepaid payment to access return benefits.

Promotional items: Any free or promotional products received during offers are not eligible for return, refund, or exchange.

Discounted or Sale Items: All products purchased at a discount or during sale events are considered final sale. These items are not eligible for return or refund, regardless of payment method.

How to Initiate a Return (Prepaid Orders Only)

• Submit a return request via our return request form or contact us at support@999tee.com or WhatsApp.
• Our customer support team will guide you through the process.

Return Shipping

Option 1: Reverse Pickup (Chargeable)

• If your pincode is serviceable, we will arrange a reverse pickup.
• A flat fee of ₹150 will be deducted from your refund amount.
• Please ensure the product is securely packed and meets all return conditions.

Option 2: Self-Shipping

• If reverse pickup is not available for your pincode, you will need to self-ship the item at your own cost.
• Self-shipping costs will not be reimbursed.
• Send your return to the following address:

999Tee (India) Private Limited
1 - 4, Milestone, Survey No. 231, N.H. No. 48,
Valvada - 396105, Gujarat, India Include your ORDER ID and registered mobile number on the package.

Refund Processing (Prepaid Orders Only)

• Refunds are processed only after the returned product passes our quality check.
• Refunds are initiated every Wednesday for all eligible returns received and approved before that day.
• Once initiated, refunds are processed via Razorpay. Razorpay typically takes 3–5 working days to process the refund.
• After processing, your bank may take 5–7 additional working days to credit the amount to your account.

You will be notified via email once the refund has been initiated.

Non-Eligible Returns

Returns will be declined if:

• The product is used, worn, washed, or damaged
• Tags or packaging are missing
• The item fails the quality check upon inspection

Customer Notification: If a return is rejected, we’ll inform you via email or WhatsApp with the reason and relevant images.

Reshipping Option: You may request reshipping of the rejected item within 7 days (shipping costs apply).

Final Decision: Once a return is rejected, no further return or exchange requests for that item will be accepted.

Size Exchange (Prepaid Orders Only)

• We offer a one-time size exchange per order within 7 days of delivery.
• Note: Caps are not eligible for size exchanges as they come in a universal fit.

To Request a Size Exchange:

• Email us at support@999tee.com with your order number and required size.
• Return shipping follows the same rules as above (reverse pickup or self-ship)
• Exchanges will be processed only after we receive and inspect the returned item.
• If the requested size is unavailable, we will issue a full refund as per our refund processing timeline.

Defective Product Exchange

If you receive a defective or damaged product, contact us immediately at support@999tee.com with:

• Your order number
• Clear images of the defect

Upon verification, we’ll arrange a replacement (subject to availability).

Order Cancellations

• Orders can be cancelled only before fulfillment. Once packed or dispatched, cancellations are not possible.
• Custom Orders: These cannot be cancelled, returned, or exchanged.

International Orders

Due to high shipping costs, returns or exchanges are not available for international orders. Please review your order carefully before checkout.

Need Help? Contact Us!

Have questions about sizing, returns, or anything else?

Email: support@999tee.com
WhatsApp: Click here | Available for quick assistance

Policy Updates

This policy is subject to change. Please check back periodically for updates.