Return, Refund & Exchange Policy

Last Updated: 29 August 2025

Thank you for shopping with 999TEE! We value your trust and strive to provide a smooth shopping experience. Please review our policy before making a purchase.

Product Disclaimer

We ensure accurate product images, but actual colours may vary slightly due to screen differences, lighting conditions, and post-production editing.

Order Cancellations

Orders can be cancelled only before they are fulfilled. Once packed or dispatched, cancellations are not possible.
Custom orders cannot be cancelled, returned, or exchanged.

Returns & Refunds

Eligibility

We offer a 7-day return policy for prepaid and partial COD orders. To qualify:
1. The product must be unworn, unwashed, and in original condition.
2. All original tags and packaging must be intact.
3. Custom or final sale products are not eligible.

Important:

Partial COD orders: Eligible for return. The ₹150 COD convenience fee charged at checkout is non-refundable. Refunds for the remaining order value will be processed to your bank account/UPI, after deducting ₹150 for reverse pickup logistics (if applicable).

For Partial COD orders, if delivery is refused, the ₹150 advance paid is non-refundable. The order will be cancelled upon return of the product.

Promotional items: Free or promotional products received during offers are not eligible for return, refund, or exchange

Discounted/Sale items: All products purchased at a discount or during sale events are considered final sale and are not eligible for return or refund.

How to Initiate a Return

Submit a return request via our return request form or contact us at support@999tee.com or via WhatsApp.
Our customer support team will guide you through the process.

Return Shipping

Option 1: Reverse Pickup (Chargeable)

If your pin code is serviceable, we will arrange a reverse pickup.
A flat fee of ₹150 will be deducted from your refund amount per pickup request.
Courier partners make up to 2 attempts. If unsuccessful, you will need to self-ship the product.
Please ensure the product is securely packed and meets all return conditions.

Option 2: Self-Shipping

If reverse pickup is not available for your pincode, or if courier attempts fail, you must self-ship at your own cost.
Self-shipping costs are not reimbursed.
Send returns to:

999Tee (India) Private Limited
1 - 4, Milestone, Survey No. 231, N.H. No. 48,
Valvada - 396105, Gujarat, India

Include your ORDER ID and registered mobile number on the package.

Refund Processing

Refunds are processed only after the returned product passes our quality check.
Eligible refunds are initiated every Wednesday
Once initiated, refunds are processed via Razorpay.
a. Razorpay typically takes 3–5 business days to process the refund.
b. Banks may take 5–7 additional business days to credit the amount.
You will be notified via email once the refund has been initiated.

You will be notified via email once the refund has been initiated.

Non-Eligible Returns

Returns will be declined if:

The product is used, worn, washed, or damaged
Tags or original packaging are missing
The item fails the quality check upon inspection

What happens then:

We’ll inform you via email/WhatsApp with the reason and relevant images.
You may request reshipping of the rejected item within 7 days (shipping costs apply).
After rejection, we won’t be able to accept further return/exchange requests for that item.

Exchange

One-time size exchange is available per order within 7 days of delivery.
Caps: Not eligible for size exchange (universal fit).

To Request a Size Exchange:

Email us at support@999tee.com with your order number and required size.
Return shipping follows the same rules as above (reverse pickup or self-ship)
Exchanges will be processed only after we receive and inspect the returned item.
If the requested size is unavailable, we will issue a full refund as per our refund processing timeline.